Product Guide
Posted January 1, 2026 |
Rivian
| Part-time
Job Description
Role Summary
As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.
Responsibilities
- Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
- Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
- Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
- Possess a high level of brand and product expertise, staying up to date on all required training and courses.
- Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
- Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
- Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
- Take on additional projects, duties and assignments as required and/or by request from leadership.
As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.
Responsibilities
- Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
- Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
- Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
- Possess a high level of brand and product expertise, staying up to date on all required training and courses.
- Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
- Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
- Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
- Take on additional projects, duties and assignments as required and/or by request from leadership.
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