Retail Supervisor (Team Lead)

Posted September 12, 2022  |  Venchi

Venchi has grown to be a ‘premium Italian Chocolate and gelato brand’ with over 130 stores worldwide. We have an ambitious plan to continue this growth story and invite you to join us on our journey...

‘Let’s Grow Together’

We offer a genuine career path from Retail Supervisor/ Team Lead to Operations leader/HQ support
Fun, fast paced and people focused work environment
Choose from a selection of ‘Fortune 500 accredited ‘health and wealth benefits’
Flexible working patterns to match your commitments
Regular discounts for you and family members on your favorite Chocolates and Gelato
Loyalty bonus program that rewards hard work, support and commitment

Our mission:
‘To bring the flavor of the Italian Allegria to the world, creating everyday unforgettable moments of sharing and celebration’

We feature fresh, daily made gelato, lavish and natural chocolates, skillfully crafted coffees, and many other treats. Our attention to detail, and personal touch is what makes our chocolate so important.

Our Values:
Heritage – 100% Italian 100% Global
Allegria – Live the Italian Way
Balance – Unwarp positivity

Your role:
As the Retail Supervisor/ Team Lead your role will be to create a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our new store in Tyson's Corner Mall. This store is opening in September. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Retail Supervisor/ Team Lead will be responsible for supporting the store manager in managing the day-to-day operations of the store. You will need to ensure your team is working effectively, and ensure customers are at the heart of everything you do. You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation that will define your success in the role, is a candidate who is confident in interact with people, leading their team by example and takes great satisfaction from knowing your great service has made a customer’s day better.

In summary…

A brief understanding of operational KPI’s including sales, waste, and labor
Assist and support the store manager with day-to-day operational priorities and run the
shop in their absence.

A supervisor must be hands on – willingness to chip in as and when necessary
Be proactive towards achieving targets, planning the shift according to the goals and placing the team members in the right positions to maximize every opportunity
Open and close the store using the daily checklists
Cash handling and reconciling the cash register daily
To always maintain a clean safe workplace and adhere to health and safety legislation
Encourage clear and engaging communication between team members and upwards.
Monitor, support, and coach the team to ensure they reach their potential.
Keep the store manager aware and informed on the team’s and team member’s individual performance
React and adapt quickly to change and make timely thoughtful decisions
Ensure the team consistently delivers a great customer’s service and provides the best product according to the Venchi guidelines and mission statement.
Key skills that the Supervisor role requires…

Leading from the front, setting an example for the team by being a role model
Exceptional customer service and operational standards
Demonstrate a ‘growth mindset’, always being proactive
Must be a quick learner, have a positive can-do attitude
Ability to multitask and think on your feet
Comfortable working evenings and weekends, that’s when we are at our busiest
Friendly and energetic, enjoys working as part of a team.

At Venchi, we recognize the hard work and commitment that is required to succeed in your role, which is why we pride ourselves in offering the following benefits to all of our employees;
Fortune 500 health and wealth benefits, including comprehensive health, dental and vision insurance packages
Paid time off and holidays
Tips acquired daily & shared evenly amongst the team
Flexible shift patterns
Employee Discounts both directly in Venchi and through our extended network, including fitness, cellular, travel, electronics and many more…
Free & fresh Gelato to eat while in store!
Internal promotion opportunities, we always seek to promote from within
Open, friendly and supportive working environment with family-oriented team members

$5-$8 average tips per hour
Job Types: Full-time, Part-time
Pay: From $17.75 per hour

Experience level:
1 year

8 hour shift
Day shift
Night shift

Weekly day range:
Monday to Friday
Weekend availability

COVID-19 considerations:
COVID -19 Vaccination Required

Contact Information

To apply please visit:

• Tuesday September 13th (9am-5pm) 
• Wednesday September 14th (9am-5pm)
• Thursday September 15th (5pm – 8pm)

Please call (646) 752-3935 or email for more details