Venchi Coming Soon - Now Hiring - Store Manager

Posted June 22, 2022  |  Mall Jobs

Salary: $59,000 - $75,000

Venchi has grown to be a ‘premium Italian Chocolate and gelato brand’ with over 130 stores worldwide. We have an ambitious plan to continue this growth story and invite you to join us on our journey...

‘Let’s Grow Together’

• We offer a genuine career path from Store Manager to Operations leader/HQ support
• Fun, fast paced and people focused work environment
• Choose from a selection of ‘Fortune 500 accredited ‘health and wealth benefits’
• Regular discounts for you and family members on your favorite Chocolates and Gelato
• Loyalty bonus program that rewards hard work, support, and commitment

Our mission:
‘To bring the flavor of the Italian Allegria to the world, creating everyday unforgettable moments of sharing and celebration’

We feature fresh, daily made gelato, lavish and natural chocolates, skillfully crafted coffees, and many other treats. Our attention to detail, and personal touch is what makes our chocolate so important.

Our Values:

Heritage – 100% Italian 100% Global

Allegria – Live the Italian Way

Balance – Unwarp positivity

Your Role:

As the Store Manager your role will be creating a ‘unique Italian welcoming environment’ full of warmth and friendliness to our customers visiting our boutiques. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers, its therefore paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

The Store Manager will be accountable and responsible for the success of the store, leading a team to achieve their potential, while running a profitable business and being a role model. The Store Manager needs to be a strong leader with good personality, detailed, organized and motivated to drive the brand. This is a very hands-on role.

In Summary…

Connect with customers:

• Ensure the service our customers receive is engaging and develops loyalty.
• Make sure all the team brings alive Venchi’s Values sharing our story and purpose with the customers: Tradition, Happiness, and Balance.
• Constantly review customer service levels and product quality & presentation; MBWA (managing by walking around).
• Overview any customer issues in the shop and be able to resolve them. Review customer comments and act on them.
• Coach the team to see the store through customers eyes; values walk.
• Seek feedback from customers, line managers and peers, around the level of service, shop presentation and product and act of it.
• Be able to overview all the business operation, being hands free to deal and handle with any issue and/or bottleneck.

Engage the team:

• Hire and train according to the business needs.
• Have planned and well-structured follow ups and coaching sessions with all team members.
• Make sure all the team’s knowledge and practices are always up to date.
• Help team members building their own development plan.
• Reward and recognize the team when they do an excellent job.
• Act on HR issues before they escalate.
• Lead by example and be “hands on”.
• Coach the team and give them feedback on the spot.

Own the business:

• Take ownership of the P&L reaching the K.P.I.s
• Reach productivity targets, managing and planning effectively the schedule while driving sales.
• Take ownership of stock control through accurate ordering, following up on ordering & receiving procedures, stock counts and minimizing waste in the shop.
• Create a business plan to maximize every opportunity.
• Keep track of competitors’ initiatives, trading performances, opening hours and develop a plan to counter their impact.
• Be “the gatekeeper” of knowledge, safety, policies and standards.
• Benchmark regularly against similar and high performing stores in order to identify opportunities.
• Build a network with other Store Managers.
• Ensure standards and procedures are met through a successful Store Operational Audit.
• Keep all equipment well maintained and report any issues.

A few key skills that Store Manager the role requires…
• Management experience in a fast-paced retail sales and customer service environment.
• Working experience in the food industry is preferred.
• Passionate about chocolate and gelato.
• Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as needed.
• Comfortable working evenings and weekends, that’s when we are at our busiest


At Venchi, we recognize the hard work and commitment that is required to succeed in your role, which is why we pride ourselves in offering the following benefits to all of our employees.

• Fortune 500 health and wealth benefits, including comprehensive health, dental and vision insurance packages
• Employee Discounts both directly in Venchi and through our extended network, including fitness, cellular, travel, electronics and many more…
• 401k
• Flexible shift patterns, paid time off and holidays
• Internal promotion opportunities, we always seek first to promote from within
• Open, friendly, and supporting working environment with family-oriented team members
• Store Manager bonus structure

Contact Information

Please apply here and attach a copy of your RESUME & cover letter explaining why you would be a superb addition to our team.

Job Type: Full-time

Pay: $59,000.00 - $75,000.00 per year

COVID-19 considerations:
COVID-19 Vaccination required