Now Hiring - Restaurant Lead

Posted September 8, 2021  |  American Girl

Job Description

American Girl is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with daily restaurant operations.  If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.


  • Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
  • Assist the team in achieving department revenue and expense goals.
  • Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
  • Ensure food quality and consistency, assist with special requests and special dietary needs, and perform tasks in absence of the Restaurant Manager.
  • Work with Restaurant and Store Management teams to deliver exceptional events and programs.
  • Maintain on-going communications with both staff and management.
  • Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.
  • Lead by example in all areas of the business.


  • Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.
  • Experience working with children, preferred.
  • Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.
  • Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Guestbridge reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred
  • Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).
  • Ability to work a flexible schedule including nights, weekends and holidays.

How to Apply

To apply to this opportunity please CLICK HERE.

Join our restaurant team and be eligible for a sign-on bonus up to $1000.00 (less taxes) for seasonal positions and up to $2000.00 (less taxes) for permanent positions.