Now Hiring - Host

Posted May 7, 2021  |  American Girl

Job Description

The American Girl Washington, DC retail store and bistro is looking for a dynamic individual to deliver an outstanding dining experience to our guests as a Seasonal Host in our Bistro. The Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team.  If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.

Responsibilities

  • Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
  • Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
  • Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
  • Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
  • Shares information on the store and restaurant events with guests.
  • Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
  • Initiates training opportunities with restaurant staff.
  • Assists restaurant staff as needed in providing an outstanding dining experience.

Qualifications

  • Experience as a restaurant host, hotel concierge, or related customer service position, preferred.
  • Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.
  • Experience working with children, preferred.
  • Must be able to work a flexible schedule, including nights, weekends and holidays.

How to Apply

To apply for this position please CLICK HERE