Sleep Specialist (Retail Associate)

Posted October 20, 2022  |  Casper

Job Description

Casper ( believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper owns and operates Sleep Shops across North America and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.


  • Provide exceptional service to every person that walks through our doors.
  • Follow up with customers through clienteling and e-mail correspondence.
  • Help Casper maintain a healthy sales pipeline by collecting guest contact information and inviting individuals to trial our products.
  • Maintain the highest level of product knowledge and expertise.
  • Maintain the visual integrity of the space.
  • Create and process in-store sales.
  • Process and receive inventory replenishments.
  • Assist with setting up and executing community programs and events.
  • Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product in order to constantly improve the customer experience.


  • Excellent communicator with a passion for people.
  • Strong written and oral communication skills.
  • Effective and expedient problem-solver with a meticulous attention to detail.
  • Passion for Casper's core mission and values.
  • Positive attitude and feels there is no task too small.
  • Self-starter; entrepreneurial disposition.
  • Eager to be at the frontline of a fast-paced and growing brand.
  • Must understand and appreciate experiential retail.
  • Ability to lift 50 lbs. and be on your feet all day.
  • Must be available to work at minimum 3 days a week with weekend availability.

How to Apply

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