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Shift Lead

Posted August 5, 2019  |  Lolli and Pops

Founded in 2012, Lolli and Pops ( is a high-end purveyor of sweetness, with a rapidly expanding chain of premium retail candy stores, branded chocolate, and candy products. Inside our stores are unique sweets from all over the world, sourced from famed producers and local artisans. We measure the quality of our sweets not only by how delicious they are but by the memories they stir loose and the smiles they bring.
The concept has been proven nationally, with over 70 Lolli and Pops brand locations across the country, and now we look forward to further expansion.
Our Shoppe Leaders are passionate about delivering our mission of Creating DELIGHT by sharing sweetness all over the world through a guest experience built on hospitality, product, and environment. We are seeking results‐driven, guest‐focused candidates.
The ideal candidate
•Abides by our Mission, Vision, and Values
•Ensures every Guest who enters our Shoppes have a positive and inviting experience
•Are visionaries who help us create a compelling, in‐ Shoppe experience as they model our Core Values
Guest Experience
•Ensure Shoppe Team is driving an exceptional guest experience including bringing guests in, engaging in shoppe, and sharing product knowledge to DELIGHT guests as measured through Key Performance Indicators (KPIs)
•Maintain visual and merchandising standards and ensure store cleanliness
•Assist in training, developing, and motivating team members
•In‐the‐moment coaching of shoppe team, role modeling, and people development
•Ensure that all Company policies, procedures, and operational directives are consistently and effectively enforced
Business Acumen
•Assist with driving store‐level financial and operational results by consistently monitoring the store’s key performance indicator (KPI) targets and taking appropriate action to achieve store targets
•Maximize the sales performance of the team through product knowledge education, coaching selling skills and leading by example
•Assist in the identification and implementation of operational improvements that drive sales, guest satisfaction, and improve efficiency
Shoppe Operations
•Accountability to overall shoppe performance including but not limited to Sales, Service, Labor Management, Cash Handling, Inventory Management, Open and Close Procedures,
•Conduct and accurately record daily, weekly, and bi‐weekly, and quarterly inventory tasks
•Compliance with Local, State, Federal, and Company Policies
•Must have the ability to open and close 5 days a week, inclusive of Friday, Saturday and Sunday
•Must be available to manage shifts in the absence of the core Shoppe leadership
•Must be flexible to meet changing business needs
Physical Requirements
•Physical ability to lift and move large, bulky merchandise, perform tasks that may require prolonged standing, and other activities necessary to perform job duties including but not limited to:
•Frequent standing and walking
•Occasional Bending (neck and waist), squatting, climbing, kneeling, and twisting (neck and waist)
•Repetitive use of hand, frequent simple grasping, occasional pushing/ pulling, reaching above and below shoulder level
•Assisted and unassisted frequent lifting up to 25 lbs and occasional lifting up to 50 lbs
•Exposure to noises that could be considered excessive due to music and excited guests
* This Job Description captures the essential responsibilities of the position. It is not intended to record all duties and expectations of the position as may be communicated and/or assigned.
Job Type: Part-time
•Supervisor: 1 year (Required)
•Training & Development: 1 year (Required)
•Coaching: 1 year (Required)
•High school or equivalent (Required)
Work authorization:
•United States (Required)

Contact Information

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