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Full Time Sales Lead

Posted June 7, 2019  |  Shinola

The key holder is responsible for ensuring that all guests receive the best in-store experience by setting the customer service example on the sales floor to the team, and coaching to our guest service expectations. 

PURPOSE AND SCOPE   The key holder understands that every interaction, large or small, strengthens our mission, and delivers an exceptional experience utilizing the five senses. They represent the face of the brand in the community and ensures that the highest standards of client engagement are delivered for all. 

•Is a bold, fun ambassador of the brand.
•Exhibits pride through positive demeanor, body language and personal presentation.
•Responsible for creating an unparalleled, unique and genuine experience for every guest utilizing the 5 senses; sight, sound, smell, touch, taste.
•Maintains a welcoming environment that exceeds guest expectations.
•Be a leader by driving key guest capture information and appointment setting behaviors.
•Engages in sales and product knowledge training as it relates to the guest experience.

•To ensures the store environment is always engaged in the 5 senses of our guest experience by following our 5 senses checklist.
•Provide sales support to the team to ensure a seamless and elevated shopping experience.
•Creates an engaging culture that focuses on building long-term relationships through the connection and relation of our brand and brand values.
•Consistently delivers value added services to enhance the guest experience through our guest accommodations.
•Expresses humility, gratitude and genuine interest in the guest through positive body language and non-verbal cues.
•Anticipate guests needs and is responsive with an engaging attitude.

Contact Information

Apply directly at or email resumes to

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