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VR Team Lead

Posted May 3, 2019  |  THE VOID

We live in an age where endless entertainment options exist at our fingertips, yet we still have a real need to get out of the house and share new experiences with our friends and family. At The VOID you will walk into new dimensions and experience worlds without limits. The VOID presents the Future of Entertainment. Only limited by imagination, our advanced hyper-reality technologies allow you to see, move, feel, and hear our digital worlds in a completely immersive and realistic way. The VOID is looking for exceptionally sharp, talented, and experienced VR Team Leads who can develop and lead the team to deliver our immersive hyper-reality experiences. More than watching a movie or playing a game...in The VOID, you will live an adventure. 

Team Lead

The Team Lead indirectly manages all VOID Terminal employees (VR Technicians & Guides) from an operational standpoint and assists the General Manager in higher level duties. We need talented Team Leads to help us succeed as we charter our path to the future. The ideal candidate is someone who has exceptional front-line customer service skills and is organized, motivated, and flexible. Help us build the future of The VOID!

Responsibilities
• Creates weekly schedules for staff 
• Conducts employee one on ones 
• Creates employee development plans 
• Assists with interviewing and selecting front-line staff 
• Manages inventory and supply counts 
• Assists with media events 
• Manages group bookings 
• Oversees the training of staff 
• Conducts corrective actions excluding terminations 
• Performs other higher-level duties as directed by the Assistant General Manager 
• Executes rewards and recognition programs 
• Performs the responsibilities of a Team Lead 1 as needed 
• Focuses on providing exceptional service by delighting Travelers
• Responsible for building operation during their shift 
• Addresses Traveler complaints 
• Replies to group booking inquiries and support emails 
• Completes all closing documents 
• Conduct team observations (monitor employee performance) 
• Identifies and removes safety hazards 
• Facilitates VIP Visits 
• Focuses on providing exceptional service by delighting Travelers 




Requirements
• Applicants must be at least 18 years old
• High school diploma or equivalent required; college level course-work in related field preferred
• Professional, well-groomed appearance and demeanor
• Exceptional communication skills, both written and verbal
• Ability to work days, nights, weekends, and holidays as business needs require
• Ability to stand for extended periods of time, lift up to 25 lbs. unassisted; and bend, twist, and kneel with ease
• 2-3 years of experience working in a high paced front-line customer service setting
• At least one year in a supervisory role preferred

Contact Information

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