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Lead VR Technician

Posted May 3, 2019  |  THE VOID

Join our team and work with one of the most exciting tech companies in the world. We are looking for fast learners with a thirst for knowledge. The VR Lead Technician is the primary point of contact for all technical matters at their location and provides key services in supporting the system needs of the VOID TERMINAL. The right candidate must be creative in solutions yet disciplined with maintaining standards and documentation. The ability to communicate with a variety of technical and non-technical teams and adapt to ever changing technology needs and conditions is a must. Reports to the General Manager. 

Responsibilities 
•Main point of contact for technical configuration and communication of systems status 
•Mentor team members on the proper care and service of Centers systems 
•Responsible for preventive maintenance schedules 
•Maintain documentation of systems and services performed 
•Monitor system activity for issues and provide resolution 
•Create service tickets and escalate issues to the Technical Operations Center 
•Process hardware replacement shipping and receiving 
•Maintain a clean and organized work area 
•Troubleshoot issues with virtual reality hardware and software, point-of-sale systems, and audio/video equipment 

Required Skills: 
•Understanding of computer network components 
•Experience in desktop computer hardware and software 
•Able to clearly communicate through written and verbal means 
•Must be well organized and able to track multiple issues concurrently 
•Knowledge of Microsoft Windows Operating System 
•Aptitude and dexterity to work with small tools and electronic components 
•Mechanical operating understanding of water pumps, air compressors, air tanks, and wiring principals 

Preferred Skills: 
•Familiar with power tools, mechanical troubleshooting, repair, and/or construction experience 

Requirements:
•This position is required to travel for training to assist in the deployment of the new location

Contact Information

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