H&M — Sales Advisor

July 10, 2018


Title: Sales Advisor
Function: Sales
Department: Store
Reports to: Department Manager, dotted line to Department Supervisor
Direct Reports: None
Overall Job Function: Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.
Job Responsibility including but not limited to:
Customer Service
• Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point 
• Answer phones courteously and promptly 
Job Knowledge
• Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines, to maximize selling opportunities 
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise 
• Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags 
• Execute reductions, price changes, transfers and cash register routines 
• Utilize established H&M policies and procedures to assist in loss prevention and safety for the store and partner with store management as needed 
Team Player
• Work effectively with team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained per H&M’s store standards 
• Adhere to H&M values and internal standards policies and procedures contained in the H&M Employee Handbook 
Financial Accountability: None
Minimum Candidate Qualifications:
• High School graduate or equivalent preferred 
• 6 months of experience in customer service, retail industry preferred 
• Ability to lift in excess of 20 pounds 
• Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance 
• Ability to climb a ladder and use a step stool 
• Excellent customer service skills 
• Ability to recognize and execute selling opportunities 
• Ability and willingness to run a cash register 
• Good communication and organizational skills 
• Ability to multitask in a fast-paced environment 
• Ability to take initiative to complete tasks and solve problems 
• Ability to meet deadlines 
• Ability to manage time and prioritize 
• Must be able to work a flexible work schedule including nights and weekends 
Job Status: Nonexempt, Hourly (Part-Time or Full-Time)
EEOC Classification: SLS 

Contact Information

Equal Opportunity Employer

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