Altar'd State — Guest Lead

January 25, 2018


Position Overview:
To lead and support management by directing activities required to achieve all store goals, including best in class guest service, sales objectives, loss prevention, and merchandising presentation while driving both employee and guest engagement.  Provide guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.  

Primary responsibilities/accountabilities:
• Directs guest service efforts that are consistent with Altar’d State standards; coaches employees on guest interactions to increase transactions and capture guest opportunities
• Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards
• Serve as Manager on Duty when managers are not present
• Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
• Ensures attainment of sales and inventory shortage goals
• Implements merchandise presentation, restocking and recovery to maximize productivity
• Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards 
• Maintains clean store environment 

Revenue Generation:
• Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals
People development:
• Fosters a guest-focused team environment, driving volume and anticipating guest needs
• Achieves excellent guest service by role-modeling company service standards
• Creates a learning environment for employees
• Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
• Shares information and communicates clearly to all levels   
• Holds self and employees accountable for achievement of financial results and statistical standards
• Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
• Empowers and involves employees in decision-making processes
• Receives feedback and fosters dialog around solutions
• Develops employees through an individualized approach by matching talent with tasks and delegating and challenging
• Fosters team commitment through support, relationship building, and recognizing individual contributions
Leads by managing through change and adversity   

Equal Opportunity Employer

Questions? Click here to Chat or Text with the Tysons Corner Center concierge at (703) 997-0950. close