ROCKPORT — Team Lead

September 27, 2017


At The Rockport Group, we go to work every day not just to make good-looking, comfortable shoes, but to enjoy the daily adventures that come along with teammates who are passionate, motivated and unbelievably talented. Naturally, we seek candidates with similar drive and enthusiasm.
Come and be part of our dynamic retail team! We are looking for a Full Time Team Lead for our Tysons Corner Rockport Store.   
The Team Leader will assist store management to maximize sales and profitability of the store.  As a leader within the team, you will motivate and coach all store associates to deliver premier customer service and bring positive recognition to the Rockport brand.

Key Accountabilities:

• Maintain a superior level of customer service to set an example and maximize sales.
• Maintain a positive presence on the sales floor.
• Motivate the sales associates and lead by example.
• Ensure proper coverage in all areas of the store.
• Encourage and motivate associates to achieve multiple sales with each customer.
• Be sure all sales directives are fully implemented in a timely manner.
• Ensure that high standards of presentation are maintained in accordance with Rockport merchandising guidelines.
• Walk the sales floor at the start of each shift to determine actions needed to maintain presentation standards.
• Utilize a checklist to ensure the sales floor is completely restocked throughout the day.
• Maintain stockroom standards to keep efficient flow of product to the sales floor.
• Make sure that all employees follow Rockport policies and procedures to protect the Company’s assets.
• Ensure that policies and procedures are fully implemented in the following areas:
o Cash handling
o Security
o Inventory control 
• Ensure that changes in procedures are completely communicated to all staff.
• Support the store management in building and developing a winning team.
• Be a positive and motivating force on the sales floor.
• Encourage open and honest communication among all staff.
• Lead by providing an excellent example of customer service.

Qualifications and Experience:
Minimum Required: 
• High School diploma or equivalent
• Previous retail management experience
• Excellent communication skills both oral and written
• Able to lift up to 50 pounds consistently and meet the physical demands of the job
• Computer literate with MS Office


• Bachelor’s degree or equivalent work experience
• At least 1year experience in a high service oriented environment
• High level of business acumen
• Proven record of results

Contact Information

To Apply – Go To:

Equal Opportunity Employer

Questions? Click here to Chat or Text with the Tysons Corner Center concierge at (703) 997-0950. close