Superdry — Assistant Store Manager

September 11, 2017


The role of an Assistant Store Manager at Superdry involves assisting the Store Manager and contributing to ensuring outstanding store operational and commercial standards within agreed budgets. The role focuses on helping the store in maximizing and driving store sales, performance and profitability through supporting with the development, management and direction of the store team, ultimately delivering SuperGroup’s key business objectives.

Key Responsibilities:

  • Assisting the Store Manager in the delivery of the retail strategic plan which delivers SuperGroup business objectives
  • Deputizing for the Store Manager and assuming their responsibilities on their days off or during periods of absence
  • Contributing to ensuring delivery of company standards, strategies and initiatives to achieve sustainable growth
  • Attaining store sales targets by maximizing profits, minimizing costs and assisting in the management of workforce budgets
  • Delivering excellent customer service standards by example ensuring highly visible and effective customer service management at all times to drive continuous improvement
  • Assisting the Store Manager in selecting, training, developing, reviewing, managing, coaching and supporting the store team to ensure high performance and productivity at all times
  • Ensuring store compliance with company policy and procedures, taking a consistent approach with all team members and guaranteeing operational efficiency at all times
  • Ensuring important management information is communicated out to all relevant team members
  • Ensuring brand image is driven and showcased by optimizing product visual merchandising and service levels in line with company guidelines
  • Working in conjunction with the Store Manager to minimize loss by ensuring all loss prevention procedures are followed and any incidents are reported and investigated
  • Providing a safe working environment for staff and customers, ensuring their well being and reporting any Health & Safety concerns to the Store Manager.
  • Managing stockroom processing and ensuring replenishment procedures are in place so recalls and transfers are actioned efficiently, maintaining effective stock control at all times
  • Walking the shop floor regularly, talking with customer and team members in order to identify and resolve urgent issues.
  • Maintain awareness of market trends in the retail industry and working alongside the Store Manager in monitoring activity of local competitors

What we’re looking for:

  • Substantial experience working at Assistant Store Manager or Supervisor level within the branded fashion retail sector
  • Experience of leading, managing and training teams effectively
  • Demonstrable track record of improving sales figures and KPI achievements
  • Experience of dealing and resolving employment relations issues
  • Experience of visual merchandising
  • Experience of stock management
  • Experience of working with Microsoft Office applications
  • Preferably qualified in Retail Management

Contact Information

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Equal Opportunity Employer

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