Superdry — Sales Associate

September 11, 2017


The role of a Sales Associate at Superdry involves ensuring that our customers receive the best possible experience of our brand and products every day, by providing first class customer service and positively promoting the Superdry brand by being a brand ambassador. Our enthusiastic Sales Associates thrive in a dynamic environment and have a real passion of ourbrand and customers. 

Key Responsibilities:

  • Contributing to store performance through proactively engaging customers with wider initiatives such as customer sign up and click & collect
  • Understanding the local customer base and meeting their requirements in all dealings with customers
  • Operating tills, and dealing with all associated procedures such as refunds and returns
  • Handling basic customer complaints and escalating as appropriate
  • Personally show casing our products every day to our customers, understanding their shopping needs and helping them to find products that meet those needs, therefore maximizing sales
  • Driving ecommerce sales by directing customers to the website when products are out of stock in store
  • Working in the fitting room ensuring customers are able to try on garments quickly and comfortably, and offering advice on fit
  • Working with the store team to share ideas and suggestions to help colleagues, customers and store performance
  • Replenishing stock against agreed plans, garment care and folding procedures, working in both back of house and front of house
  • Operating recall procedures as instructed by store management
  • Keeping backroom areas clear and tidy
  • Fully understanding Health & Safety and Security procedures and raising any issues with the store management team
  • Working hard to ensure that the store is run as efficiently as possible

What we’re looking for:

  • Retail experience in fashion is preferable, but we will consider other service sector backgrounds with a significant customer facing sales or service element
  • A passion for people and fashion is essential, as is a passion for customers and exceeding expectations
  • Confidence to talk to customers, with excellent verbal communication skills
  • A strong understanding of our brand - where we came from, where we are and where we are heading
  • Ability to work as part of a team and be a role model to colleagues
  • Ability to create a positive and professional working environment

Contact Information

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Equal Opportunity Employer

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